We know you are as eager to receive your Origami Paddler as we are to ship them. There is nothing we want more than for you to experience the Easy Awesome Freedom of being on the water! We are SO grateful to you for your continued patience and support.
Bringing a new product to market is never easy, and we have had our fair share of problems to solve along the way. The global pandemic and the delays that resulted made it doubly hard. But the good news is that we are getting very close to shipping Origami Paddlers all over the world!
When will I get my paddler?
There are currently 20,000 units back-ordered. Shipping should start at the end of May. Here is the delivery timeline:
Kickstarter orders should be delivered by the end of July.
Website orders placed September 2020 - January 2021 should be delivered by the end of July.
Website orders placed February 2021 - April 2021 should be delivered in August.
Website orders placed in May 2021 should be delivered in September 2021.
Cool, tell me more.
Your exact delivery date will depend on where you are in the Kickstarter and preorder line, where you are located (orders located outside the US and Canada may take longer to ship), and how quickly we can scale up production.
We will ship paddlers in the order of purchase, based on your Kickstarter backer number or order confirmation number.
Kickstarter backers come first - your backer number can be found in your backer profile on your Kickstarter account.
If you purchased on our website, you should have an order confirmation number in the order confirmation email that shows your place in line.
We will begin surveying our Kickstarter backers in April to get shipping addresses and color choices, then send them a second email to collect shipping fees and payments for any additional accessories.
Our website customers will get a single survey email when we get within a few weeks of delivery to confirm their shipping location and color choices, and also give them a chance to purchase additional accessories at discounted prices.
When will you start to ship?
We expect to begin shipping in May, ramping up manufacturing as quickly as possible to 8,000 - 10,000 units per month.
With 8,530 backers ordering nearly 12,000 paddlers, it will take a while to fulfill all the Kickstarter orders. Preorders on our website started with order number 1000, and as of April, were past #8700.
Our goal is to fulfill all the Kickstarter orders by the end of July (realistically, it could take a little longer than that.)
Again, please know that we are working as hard as we can to ship as quickly as we can, and we appreciate your patience.
We know the wait will be worth it!
Sorry, we cannot offer pickups of Origami Paddlers at our company headquarters in Washington, our manufacturing headquarters in Kansas, or at any other location.
What is a Kickstarter?
Kickstarter is the platform we used in August 2020 to fund the development of the Origami Paddler. When someone pledges to a Kickstarter campaign, they agree to back a company even though the product isn’t on the market yet.
They get a great price, but they have to wait for the product to be developed.
We are grateful for all of you who believed in the Origami Paddler and helped make our Kickstarter such a success! It was one of the most successful campaigns of all time, easily in the top 1% of all campaigns.
During the campaign, we offered several “stretch goals” to encourage our backers to share news of our campaign with their social networks.
So in addition to paddlers, all of our backers will also get an ankle leash, a personal dry bag, a deck tie down kit, and a shoulder strap.
The backers were not charged for shipping at the time they made their pledge, nor did we collect the shipping address information, because we didn't yet have shipping rates, weights, or box sizes for any of our products.
If you are a backer, you will need to complete an email survey in order to receive your reward and the stretch goal bonuses, so look for that survey in your email inbox!
What about Website Preorders?
Our website customers purchased at a heavily discounted price and paid for their shipping at the time of their order.
If you ordered from our website, we will send you an email notice before the product is shipped, to give you a chance to update your information.
If you have been receiving our email updates every few weeks, you're in good shape. If you haven’t been getting our emails, please sign up for updates on our website to make sure your contact information is correct. The sign up is at the bottom of our website.
You can update your shipping address and color choice at any time prior to your product being shipped by editing your order via the link provided in your confirmation survey email. If you have any issues, please send an email to email@example.com and we’ll be happy to help you out.
Why “pre-orders”? Why are you just now starting to ship?
We use the term “pre-order” to emphasize that we aren’t in production yet. We will change that terminology and raise our prices once we start to deliver paddlers.
We opened up our online store a few hours after the Kickstarter campaign concluded, in response to people who requested to pre-order because they had missed the Kickstarter.
Our Origami Paddlers are still on pre-order, but all other products (e.g., branded merchandise and gift cards) are currently being shipped and delivered.
Can you tell me more about the process of launching your company?
Check this out: