Refund Policy – Origami Paddler

Refund Policy

REFUNDS, RETURNS, AND  EXCHANGES

We are committed to being a “Golden Rule Company” and pride ourselves on treating others the way we would like to be treated.

If you want a refund, we are happy to honor that request any time before the product is shipped.

Please give us a call or send an email to support@origamipaddler.com with your request, and include your order number if possible.

We are always striving to improve our service, so any guidance or feedback you can provide would be greatly appreciated.  

Origamis may be returned or exchanged under the following conditions:

  1. The Paddle Board is in new and unused condition. It has not been ridden.
  2. The customer is responsible for all shipping and custom (if applicable) charges to return or exchange and Origami Paddler.
  3. A $20 restocking fee will be charged for all exchanges.
  4. All returns must be requested within 30 days of delivery.

Origami Paddler is not responsible for returned merchandise that is damaged or lost in transit.

Kickstarter backers who are requesting a refund:

Kickstarter as a platform makes it clear that no refunds are required for any project from their platform. Kickstarter speaks in length about this here.

However, as a golden rule company, we offer a refund to our Kickstarter backers of 70% to reflect the 30% we spent on the fees and creation of our Kickstarter campaign. 

If your Origami arrives unbroken and you still want a refund.

OR 

If you request a refund while your Origami is in transit from us:

You will need to pay to ship it back, and once your Origami is returned, we will issue you the 70% refund for your Kickstarter pledge. 

We encourage you to sell or give your pledge away if you no longer want it!

BRANDED MERCHANDISE 

We cannot accept returns, exchanges, or offer refund on all branded merchandise. Please read all sizing guides carefully. Your branded merchandise order is a final sale purchase. 

PRE-ORDER POLICIES

If the Company is unable to commence shipping of a Pre-Order Product on or before the one-year anniversary of your placing the Pre-Order for that Product, the Company will process a full refund to you.

Kickstarter Pledges may not be cancelled, and are not eligible for refunds.  

 

PROCESSING TIMES 

When we reach production in Spring 2021, we will process most orders in  3-5 business days once we fulfill our backlog. 

We process most returns and exchanges in 10-15 business days. 

Adjustments to credit cards will be made within 2 billing cycles. 

 

DEFECTIVE ITEMS

We will happily exchange or refund any item found to be defective or incorrect. For defective or incorrect items, we will incur the cost of the return shipping charges.

Once we receive your email and information and any images you can provide about the defect or item that needs correction,  we will review it as quickly as possible.

If the item needs to be returned or replaced we will:

  1. Email you a printable shipping label to return the item.
  2. Once we receive the item we will send you a replacement to the approved address. 

Please note:

BRANDED MERCHANDISE 

We cannot accept returns, exchanges, or offer refund on all branded merchandise. Please read all sizing guides carefully. Your branded merchandise order is a final sale purchase. 

Other Origami Products (besides branded merchandise)

If the item shows signs of wear or damage you will be notified as to how best to handle the return shipping fees back to you.

If you require expedited shipping service for your exchange, please indicate that in your email communication. Shipping fees will be charged accordingly.

Accessories may be returned or exchanged 30 days from the date of purchase. The accessory must still be in packaging, new condition. 

Origami Paddler is not responsible for returned merchandise that is damaged or lost in transit.


DAMAGE AND DEFECTS NOT COVERED UNDER WARRANTY

    1. Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc).
    2. Damage or defects caused by use outside of normal, intended purpose.
    3. Damage or defects caused by normal wear and tear.
    4. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling, including marks left by over tightening transport straps.
    5. Damage or defects caused by heel dents also known as pressure dings.
    6. Damage or defects caused by inappropriate storage, like storing in excessive heat or direct sunlight for an excessive period of time.
    7. Damage or defects caused by wave impact and/or impact with ocean/lake/stream floor.
    8. Boards used in rental, commercial, or teaching environments.
    9. Damage to fin or fin box caused by impact to the fin.
    10. Any customer-initiated modifications to the board.
    11. Damage due to improper accessory application.
    12. Cosmetic damage that does not affect product use.
REFUNDS, RETURNS, AND DEFECTIVE ITEMS
  1. We will happily exchange or refund any item found to be defective or incorrect. For defective or incorrect items, we will incur the cost of the return shipping charges.

    Once we receive your email and information and any images you can provide about the defect or item that needs correction,  we will review it as quickly as possible.

    If the item needs to be returned or replaced we will:

    1. Email you a printable shipping label to return the item.
    2. Once we receive the item we will send you a replacement to the approved address. 

    Please note:

    If the item shows signs of wear or damage you will be notified as to how best to handle the return shipping fees back to you.

    If you require expedited shipping service for your exchange, please indicate that in your email communication. Shipping fees will be charged accordingly.


    ITEMS DAMAGED IN SHIPPING

    Please notify us immediately so we can take the proper steps to replace the damaged merchandise.

    If you are being asked to receive a paddle board that is damaged, refuse to accept merchandise by writing “Refused due to damage” on the BOL and return the shipment to the driver.  If damaged merchandise is left at your door and you did not have a chance to refuse it, document the damage immediately and contact us. 

    DAMAGE AFTER ACCEPTING SHIPMENT

    If you have signed for and accepted the shipment, then noticed damage to your item, you have three (3) business days to file a claim from the date of delivery – any claims filed outside of this window may result in the claim being denied and/or the customer being responsible for shipping charges. 

    To file a claim, email support@origamipaddler.com with a summary and images of the damage. Contact support@origamipaddler.com for any return or exchange. We will create shipping labels for your to return or exchange your items, and provide specific information about this process depending on the item you are returning or exchanging. 

    Important Info: Please note that we are not responsible for packages damaged or lost in transit or return shipping costs. We highly recommend adding insurance and tracking information to your package through a carrier such as USPS, UPS or FedEx.